DELIVERY DETAILS: 
 
Collect from Our Shop - Free
Customers who wish to avoid delivery costs may pick up their items from ACS Computers in Nelspruit.  We will notify you by email when your products are ready to be collected.

Courier
Costing of delivery and delivery options are built into the e-commerce website.

We supply the following domestic services:

• Same day Express
• Overnight Express
• Road Freight

BACK ORDERS:

If there is no stock available, we will phone you to notify you of the problem and you'll be able to cancel the order or wait for the backorder. Items placed on back order are shipped as soon as they become available from the manufacturer.

PAYMENT OPTIONS: 

Internet Transfer
You can transfer the amount for your transaction into our account directly.
Our bank details are at the end of this letter and on the Order Confirmation that is emailed to you after completion of transaction.  Please note that Internet Transfers take up to 3 working days to clear and we will ship the goods once the transfer has cleared.

Cheque Deposit
ACS Computers accepts cheque deposits into our bank account.
Cheques to be made out to: ACS Computers.  Please note that cheques take a minimum of 7 working days to clear and we can only ship your goods once the payment has cleared. For speedy service, we recommend using a transfer instead.

Cash
You may pay ACS Computers by cash. This option is only available if you are collecting your order from our offices in Nelspruit

Our Bank Details:
Bank Name: First National Bank
Account Name: ACS Computers
Branch: Nelspruit 270352
Account Number: 53131091795
All customer deposits and Internet Transfers need to be paid into the bank account details provided when an order is placed.  Cheques to be made out to ACS Computers.
Please use ORDER NUMBER as on the Order Receipt as the reference.
Please fax or email your confirmation through to us to speed up the ordering process.

WARRANTIES AND RETURNS:

Items may be returned for refund or replacement subject to manufacturer and/or ACS Computers restrictions.  Defective items may be returned for refund or replacement subject to the following restrictions:

• All products must be returned in original condition including packaging, documentation, manuals, and accessories.
• Software and consumables are non-refundable unless returned unopened in their original packaging with documentation.
• Certain hardware items and all special orders may only be returned for replacement and not for refund.
• All returns must be shipped freight prepaid.
• Any returns found to be non-defective are subject to a restocking fee of 15% and all non-product related fees (shipping, transaction and insurance) are not refundable.
• If unopened goods are returned within 5 days, you will receive a refund excluding transport costs.